Return Policy
30 Day Return Policy
Better Building Products offers a 30 day return policy on some stock item purchased from its websites; see the list below of items that are non-returnable and non-refundable:
These sites are all run by Better Building Hardware ("the better products sites") and all credit card transactions will be from Better Building Hardware, LLC
Non-custom items and items with standard finish types may be returned subject to the following conditions:
CUSTOM ORDERS, CUSTOM FINISHES, MADE-TO-ORDER ITEMS MAY NOT BE RETURNED.
How to Return your order
- You must call and obtain a RMA (Return Merchandise Authorization) number
- All returned items must be in new condition and in their original packaging
- All items must be returned within 30 days of the original shipment date (no items can be returned after 30 days)
- All products returned for reasons other than their being damaged or faulty (e.g. ordering the wrong model, finish, or quantity) will be subject to a 25% restocking fee, with a minimum charge of $25. Before ordering, please let us help with any specification or question to ensure you are ordering the correct product.
If your order arrives damaged, defective or missing parts, you must notify us within 48 hours to make a claim. Please inspect your products immediately upon receipt. If you claim they are defective or missing parts after 48 hours, we are not responsible and will not accept the return.
Of course we'll try to send missing parts as soon as possible. Please also note the following:
- Orders cannot be cancelled once they are shipped
- Canceling an order after it has shipped requires you to follow the standard return policies
- Returned items must be in new condition and in the original packaging
- If the original order was shipped free of charge then we will deduct our shipping costs from the orginal amount.
Items that are Non-Returnable and Non-Refundable
All Items from the Following Manufacturers are non-returnable and non-refundable:
- AGS
- d line
- Accurate
- Baton
- Dorma
- CES
- MWE
- Sun Valley Bronze
- FSB
- Athmer
- Any mounted sample
Halliday + Baillie
- HB 63X, 64X, 14XX, 15XX, 16XX, 19XX 22XX series
- Polished Brass
- Split Finish Sets
- Hand rail brackets in KC, EBA, WT
- Non standard setups
- Surface Bolts, Flush Bolts
- Brass D Pulls
- HB 525/527 Handrail Brackets
- Continuous Drawer Pulls
- Window Stays
- EMB Finish
- orders over 25 units