Shipping Policy

Better Building Hardware, LLC ships via UPS Ground and Express Service and FedEx Ground and Express Service to the United States.


We only ship on business days (Monday - Friday) during the hours of 9am EST to 5pm EST.  We do not ship on weekends or holidays.  If you place an order after 1pm EST, Monday - Friday, it will be processed the next business day.  



We want to be sure we can accommodate overnight requests to help you get your products quickly.  But stock conditions, manufacturer delays, etc. can prevent us from shipping an order.  So please, call and discuss your delivery needs first so we can all be sure we can meet your delivery needs and avoid disappointments.


You must provide a valid street address as we will not ship to PO boxes.  Warehouse Location: Bridgeport, CT  06605 USA.


We are a one-day ground UPS zone from most of Maine to Delaware!

PLEASE NOTE: If you are located in our one-day ground zone and select 2 or 3 Day Shipping, UPS will automatically hold your shipment for the allotted number of days. 


Shipments to Canada or other countries require that we ship through the customer's FedEx, UPS, or DHL account number. The customer will need to call to arrange international shipping. International Customers:  please review our international shipping options



Normally, we ship Ground Service for arrival in 1-5 business days in the continental US; however, we will be happy to accommodate faster delivery times by utilizing shipping overnight air services via UPS or FedEx. Please call us for any other special shipping arrangements: 1-888-636-1627.


PLEASE CALL OR EMAIL US IF YOU HAVE SPECIAL DELIVERY DEADLINES OR REQUIREMENTS!  We will try and accommodate special requests but cannot be held responsible for delivery delays, processing errors, or any problems with shipping carriers or delivery exceptions (e.g., business close, unable to obtain a signature, etc.).  We REQUIRE a signature for UPS and FedEx shipments so please pre-arrange with UPS and FedEx if you will not be able to sign for your package.  UPS and FedEx have online tools which allow you to pre-sign for your package (under certain circumstances).


Orders for items in stock usually will be processed and shipped within 2 business days from when the order was placed.  We only ship Monday - Friday and only if we have the product in stock and payment can be successfully processed.


Please note that the Expedited Shipping time (e.g. Overnight, 2-day) begins once the customer has received an email from Better Building Hardware with a tracking number for the package that has shipped, which is not necessarily the day an order is placed. Also be aware that because of our couriers' policies, expedited shipping does not include weekend days (e.g. a package shipped 2-day on Friday will likely arrive on Tuesday).

 Sometimes Better Building Hardware offers free shipping promotions; however, those offers only apply to shipping addresses in the contiguous US (i.e., excludes HI, AK, and Canada).


We are a hardware dealer and work directly with distributors and manufacturers. Some of our orders are filled from the inventory of our distributors and manufacturers, while other orders are made-to-order as per our manufacturers' current schedules and lead times (which can vary by season). The pricing on our website is based on manufacturer list prices and does NOT include shipping costs. We cannot build shipping costs into the price because our clients are located all over the country and sometimes in different countries. Shipping costs are based on weight and shipping zones, and we try to get you the best rates possible.