30 Day Return Policy
Better Building Products offers a 30 day return policy on most purchases.
Non-custom items and items with standard finish types may be returned subject to the following conditions:
- You must call and obtain a RGA (Return Goods Authorization) number
- All returned items must be in new condition and in their original packaging
- All items must be returned within 30 days of the original shipment date (no items can be returned after 30 days)
- All products returned for reasons other than their being damaged or faulty (e.g. ordering the wrong model, finish, or quantity) will be subject to a 25% restocking fee, with a minimum charge of $50.
If your order arrives damaged, defective or missing parts, you must notify us within 48 hours to make a claim.
Of course we'll try to send missing parts as soon as possible. Please also note the following:
- Orders cannot be cancelled once they are shipped
- Canceling an order after it has shipped requires you to follow the standard return policies
- Returned items must be in new condition and in the original packaging
- If the original order was shipped free of charge then we will deduct our shipping costs from the original amount.