Return Policy

30 Day Return Policy

Better Building Products offers a 30 day return policy on most purchases.

Non-custom items and items with standard finish types may be returned subject to the following conditions:

  1. You must call and obtain a RGA (Return Goods Authorization) number
  2. All returned items must be in new condition and in their original packaging
  3. All items must be returned within 30 days of the original shipment date (no items can be returned after 30 days)
  4. All products returned for reasons other than their being damaged or faulty (e.g. ordering the wrong model, finish, or quantity) will be subject to a 25% restocking fee, with a minimum charge of $50.

If your order arrives damaged, defective or missing parts, you must notify us within 48 hours to make a claim.

Of course we'll try to send missing parts as soon as possible.  Please also note the following: