Better Building Products respects your privacy. We're no different than other internet ecommerce sites in that we obtain your IP address and use it to help us provide you the best ecommerce experience. Sometimes we need the IP address to identity technical problems and improve our service; however, we never use your IP address to try and identify you or your personal information. We do use your IP address during the checkout process to store shopping cart information and also gather demographic information to deliver information that enhances your ecommerce experience. We also use 'cookies' which are data stored by your internet browser to your computer which allow us to store information about your shopping cart and your account. Our cookies are not used to gather personal or confidential information.
Links to other sites
Better Building Hardware often provides back links to the original equipment manufacture or other sources of product information. Better Building Hardware is not responsible for content on other sites or the privacy practices on external sites.
The Better Building Hardware site uses your personal information to process orders and contact you about the status of your order. This may include shipping, billing, and financial information. Sometimes we will use your personal information to send you promotions on our products. But we will not give your personal information to a third party site. We also track how you use our site so we can improve your ecommerce experience.
We use other companies and individuals to provide services to us which allow us to fulfill your order. Such services include order fulfillment and delivery services. We also use third party marketing services, web hosting services, and credit card processing services. It is necessary for us to send them some of your personal information to fulfill your order. They have access to your personal information which is needed to perform their functions; however, it may not use it for other purposes. Better Building Hardware, LLC owns your personal information and is an asset of Better Building Hardware, LLC and as such may be transferred to another company as part of an acquisition of Better Building Hardware, LLC
We take securing your personal information seriously. We use SSL (industry standard encryption protocol) to transfer personal information from the browser to our servers. So when you send credit card information or other personal information, it is encrypted so it remains secure during the data transmission process. You can tell when your data is being encrypted and secure by looking for the 'https' at the beginning of the URL address in your web browser.
Sometimes we may have to comply with legal authorities who request your personal information and/or as a result of a criminal investigation or some other federal or State law.