Better Building Hardware

Conditions and Terms of Use (Download PDF)         Last updated: March 6, 2024

Thanks for using the Better Building Hardware, LLC ecommerce website. We provide non-standard ecommerce services subject to the following terms and conditions. By using our website, you agree to these conditions. Please read them carefully. These terms and conditions apply to all of our proprietary sites, including:

www.betterbuildinghardware.com, bbh.betterbuildinghardware.com, www.betterconcealedhinges.com, www.pivotahinges.com, and www.betterpivotdoors.com.


PRIVACY

Please review our Privacy Policy to understand our privacy practices.

ELECTRONIC COMMUNICATIONS

Better Building Hardware uses emails and postings on our website to communicate with you electronically.  When you send us emails or post content on our site, you are communicating with us electronically and consent to receive our communications electronically.  You agree that all electronic communications from Better Building Hardware, LLC (i.e., agreements, notices, disclosures, and sales related documents) satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content accessible from the Better Building Hardware, LLC website such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Better Building Hardware, LLC or its content suppliers and is protected by United States and international copyright laws.

TRADEMARKS

In addition, graphics, logos, page headers, button icons, and scripts accessible on our website are trademarks of Better Building Hardware, LLC, or, trademarks of one of the product manufacturers in the U.S. and other countries. Other trademarks not owned by Better Building Hardware, LLC, that appear anywhere on our website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Better Building Hardware, LLC.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use, Better Building Hardware, LLC allows you to use the site to purchase our products. This use does not include any resale or commercial use of any Better Building Hardware, LLC website content including any collection and use of any product listings, descriptions, or prices; any derivative use of any Better Building Hardware, LLC content. You are not permitted to download or copy account information for the benefit of another merchant or use any data mining, robots, or similar data gathering and extraction tools to download any data for the Better Building Hardware, LLC website. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Better Building Hardware, LLC or its licensors, suppliers, publishers, rightsholders, or other content providers. No content on our website, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without written consent from Better Building Hardware, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Better Building Hardware, LLC without written consent. You may not use any meta tags or any other "hidden text" utilizing Better Building Hardware's name or trademarks without the written consent from Better Building Hardware, LLC.  If you do not agree to our Conditions of Use, you may not use the Better Building Hardware, LLC website.

YOUR ACCOUNT

If you use the Better Building Hardware, LLC website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Better Building Hardware, LLC only sells to adults, who can purchase with a credit card or other permitted payment method. Better Building Hardware, LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

DELIVERY AND RISK OF LOSS

All delivery dates are estimates only and the time of delivery shall not be of the essence of the contract. In no circumstances shall the Seller be liable to compensate the Buyer in damages or otherwise for non-delivery or late delivery of the Products or any part thereof for whatever reason or for any loss whether direct, indirect, consequential or otherwise including, without limitation, any loss of profits, revenue or goodwill arising therefrom whether or not the Seller has been advised of the possibility of such losses.

Seller shall not be liable for damages, general, consequential or otherwise, or for failure to give notice of any delay until it shall have such additional time within which to deliver the products as may be reasonably necessary under the circumstances and shall have the right to apportion its inventory among its customers in such a manner as it considers acceptable.

If the Company arranges for delivery of the goods and such goods are lost or damaged in transit before risk passes to the Customer the Company will at its option replace, repair or give credit for them only if the Customer notifies the Company in writing within seven days after delivery of the goods in the case of damage or short delivery or within seven days of receipt of the Company’s invoice in the case of non-delivery of the whole of the consignment of the goods.

If the Customer arranges for delivery of the goods (by providing a carrier account number), the customer is responsible for all damage claims.  The Customer must inform Better Building Hardware, LLC of insurance requirements for each shipment.  If no insurance information is provided, the Customer is responsible for the full cost of goods.

INTERNATIONAL PAYMENT TERMS

Payment by wire transfer only in USD. The customer is responsible for all local duties, taxes and wire transfer fees.

PAYMENT TERMS

Default payment terms are 100% in advance of shipment unless otherwise stated. All custom orders will require a 50% deposit to initiate purchase orders and/or custom shop drawings. For all MWE orders, the balance is due in order to release production. For all other customer orders, the balance is due in advance of shipment unless otherwise stated.

Deposits are non-refundable after the order has been placed.

Special terms for large quantity and large value orders to be specified on the sales order and agreed by both parties prior to Better Building Hardware accepting the order. Checks, E-checks, ACHs, or wire transfers are encouraged for high volume/value orders.

For orders that are placed with a deposit, the customer will be notified when the order is complete and ready to ship. The final payment is due prior to shipping. The customer has 30 days to send the final payment. If the payment is not received after proper notification, the customer will be notified that their order will be canceled, and Better Building Hardware will assume ownership of the goods. The deposit is non-refundable.

For customers who have been approved for 30-day Terms, only ACH, Wire, or Debit Cards are accepted for payment.

In the event that the customer is able to send final payment but is unable to take delivery currently, Better Building Hardware may be willing to store the hardware with a monthly storage fee, as long as the customer provides an anticipated delivery date within 3 months.

LEAD TIMES

Lead times are estimated to the best of our ability and according to the information received by our vendors and manufacturers. We will make every effort to keep customers updated as we receive new information impacting current orders. Lead times cannot be guaranteed and are subject to change at any time. Better Building Hardware is not liable for any costs associated with extended lead times.

CANCELLATION OF ORDERS

All order cancellation requests are preferred to be made in writing. Generally, no cancellation fee will be applied for cancellation requests received prior to an order being released for production, or prior to a stock order being shipped. Cancellation requests for made-to-order and Special Order items will be assessed on a case-by-case basis and may be rejected at Better Building Hardware’s sole discretion. If a cancellation is accepted, Better Building Hardware will endeavor to minimize the costs of cancellation. However, a cancellation fee of up to 80% of the order value may apply.

RETURNS, REFUNDS, AND TITLE

Better Building Hardware, LLC does not take title to returned items until the item arrives at our warehouse.  Please refer to our Return Policy for more information.

Most of the hardware on our site is non-returnable in general and is clearly marked as such. Items are considered non-cancellable if custom fabrication is required; once the PO is sent and confirmed with the manufacturer, it is usually too late to make any changes. It is up to our staff to make the call on allowing a return on a case by case basis. There will also be a restocking fee (25% or more depending on the manufacturer) on any returned items. Once items are received as a return, we will inspect them to make sure they are in sellable condition; and once that is determined, the credit will be issued however it was detailed on the return paperwork. It can take up to a week for inspection and credit to be issued depending on the current operations schedule. Again, please refer to our Return Policy for full details.

Special Order and made-to-order items are generally not returnable. Should we elect to accept a return of these items, restocking charges of 50% to 80% may apply. Goods returned because of verified defects in material or workmanship will not be subject to restocking charges.

PRODUCT DESCRIPTIONS

Better Building Hardware, LLC attempts to be as accurate as possible. However, Better Building Hardware, LLC does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Better Building Hardware, LLC itself is not as described, your sole remedy is to contact us to report the discrepancy and to return it in unused condition.

PRICING & TAXES

Except where noted otherwise, the List Price displayed for products represents the full retail price listed on the product itself or suggested by the manufacturer or supplier. Please note that all prices are US dollars and may be subject to international and/or domestic shipping charges. Pricing is good for 30 days from the date of the quotation unless otherwise stated.

Despite our best efforts, a small number of the items we sell may be mispriced. If the correct price of an item sold by Better Building Hardware, LLC is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

For our standard items, we generally do not charge your credit card until after your order has entered the shipping process. Exceptions would include custom items, or items noted as non returnable/non cancelable. This process is at the discretion of the sales associate handling the order, and they communicate these details in the quote process.

SALES TAXES

Orders shipped to CA, CO, CT, FL, MA, and NY are subject to sales tax. Our system will automatically apply the appropriate tax per state/county as per federal regulation guidelines. This is subject to change at any time. Customers are fully responsible for payment of all applicable state and local tax, or for providing a valid sales tax exemption certificate. If the customer is able to fulfill our process for tax exempt status including provision of their retail sales certificate, we will apply this to their account and waive the tax charges on the order. This process must be completed before the point of sale; sales taxes cannot be refunded after the fact.

DOMESTIC SHIPPING

Better Building Hardware uses the following shipping services: UPS and Fedex ONLY. Our Bridgeport, CT fulfillment center processes shipments Monday through Friday, 9am - 3pm Eastern Standard Time.

We are conveniently located in Bridgeport, CT, a one-day UPS Zone with transit to the Northeast region, including most of Delaware and Maine. https://www.ups.com/using/services/servicemaps/maps25/map_0042_APR20.gif    

Drop Shipping is sometimes available when requested, and is evaluated by the Sales Team on a case-by-case basis. If approved, Better Building Hardware will ship orders to third parties (drop ship) on Customer’s behalf. Customer assumes responsibility for all such orders and shipments upon release by carrier to the recipient, or if shipped on Customer’s carrier account, at the time of shipment from Better Building Hardware. The customer is responsible for the processing of any and all returns by third-party recipients.

Unless provided otherwise, most orders ship via UPS or FedEx ground, and shipping charges will be added to the Customer's invoice. Shipping charges will be assessed according to the carrier’s current published rates. If your shipment requires a faster ship method than ground, please be sure to select that option when placing your order. Shipment arrival times vary depending on the service level selected and the delivery address. 

Average delivery times:

  • Ground Service: 1-5 days in the contiguous 48 states, 3-7 days delivered to Alaska and Hawaii (may require additional information)

  • Express Saver/3 Day Select: 3 business days delivered by 4:30pm to most areas (available throughout all 50 states EXCEPT Hawaii and Alaska)

  • 2 Day: 2 business days by 4:30pm to most areas (Available throughout all 50 states EXCEPT Hawaii)

  • 2 Day AM: 2 business days delivered by 10:30am to most areas (Available throughout all 50 states EXCEPT Hawaii)

  • Standard Overnight: Next business day delivery by 3:00pm to most areas (Available throughout all 50 states, Hawaii is outbound ONLY)

  • Priority Overnight: Next business day delivered by 10:30am to most areas (Available throughout all US)

  • First Overnight: Next business day delivery by 8:30-9am to most areas (Available throughout all US)

INTERNATIONAL SHIPPING

To ship our products outside the US, we may require that you provide your FedEx or UPS account number to cover shipping, local duties, and taxes.

HOW TO PROCESS YOUR INTERNATIONAL SHIPPING ORDER

  1. Provide us your UPS or FEDEX Account Number
  2. Inform us if we should apply carrier insurance to your order.  If you provide no insurance instructions, you will be liable for the full shipment value in the event of loss.
  3. You will be responsible for all applicable duties and taxes

Unless otherwise provided, orders to be shipped outside of the United States and its territories are subject to full payment in advance and will only be shipped F.O.B. (Free of Board) Better Building Hardware, from Bridgeport, Connecticut. The Customer shall be responsible for all shipping, export/import requirements, fees, taxes and duties.

If you do not have an account but would like to register for one, please use the links below and follow the instructions.

Please make sure the account is set up for 3rd party international shipping including allowing charges for taxes, etc. in order to avoid delays.

ORDER DISCREPANCIES, DAMAGED, OR LOST SHIPMENTS

The Customer is responsible for inspecting orders at time of receipt. Any claims for damaged merchandise, or for discrepancies found between the order placed and the merchandise received, must be made in writing within three (3) calendar days of receipt of the merchandise. Any order for which a claim is not received within this three day period shall be deemed finally inspected and accepted by the Customer.

Orders that are too large to ship standard ground delivery will ship via consolidated motor freight (LTL). Items that must go motor freight are charged accordingly. The receiver has the option for the motor freight company to call to schedule a date and time prior to delivery, for an additional charge. In the event, receiver is not able to take the shipper’s delivery, storage fees will apply at the shipper’s standard rate. If you should not appear for your scheduled delivery, you will be responsible for any shipping fees that may result.

The customer or customer’s agent must inspect the shipping crate before accepting / signing for receipt. If you find visible damages, either state it in writing on your receipt documents, or refuse to accept the delivery, and contact us immediately for further instruction. Once the delivery is made, the risk of loss as to damage or destruction is assumed by the receiver. The Customer has 3 days from the time of delivery to file any claim for thought to be missing or damaged items.

Freight shipments will be delivered “curb side”. It is the responsibility of the customer/receiver to make the necessary arrangements for proper removal and unloading of the delivery from the LTL truck. Charges for Rural, Urban, Lift-Gates, Special Delivery, Saturday Delivery, or anything else requested will be at an additional fee. If additional services are requested at the time of delivery, by the receiver, or delivery address changes are made during transit additional charges may be invoiced.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Except as otherwise stated, the only warranties applying to goods sold are those, if any, specifically provided by the manufacturer to be honored by the manufacturer. As a dealer/distributor, we make no warranties, expressed or implied, of performance, merchantability, workmanship, quality, durability, or suitability. Our obligation is limited only to the repair or replacement of defective parts or, at our sole option, to the refund of the purchase price. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any lost profits, incidental, special, indirect, punitive, or consequential damages of any nature. A full refund will be given for any defective item, subject to our inspection, returned to us in its original packaging and received by us within 30 days of the date of shipment from us.

The Better Building Hardware, LLC ecommerce website and all information, content, materials, and products included on or otherwise made available to you through the Better Building Hardware, LLC website are provided by Better Building Hardware, LLC on an “As Is” and “As Available” basis, unless otherwise specified in writing. Better Building Hardware, LLC makes no representations or warranties of any kind, express or implied, as to the operation of the Better Building Hardware, LLC website, or the information, content, materials, and products, unless otherwise specified in writing. You expressly agree that your use of the Better Building Hardware, LLC website is at your sole risk.

To the full extent permissible by applicable law, Better Building Hardware, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Better Building Hardware, LLC does not warrant that the Better Building Hardware, LLC website, information, content, material, products, or electronic communications sent from Better Building Hardware, LLC are free of viruses or other harmful components. Better Building Hardware, LLC will not be liable for any damages of any kind arising from the use of Better Building Hardware, LLC information, content, materials, and products including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Specifications, features, illustrations, certifications and materials shown on this website are based upon the latest available information. Better Building Hardware and all manufacturers whose products we sell reserve the right to make changes, at any time without notice or obligation, with respect to finishes, materials, sizes, specifications and availability, and hereby disclaim any and all liability for typographical, printing or production errors or changes affecting the products and/or specifications contained herein. Actual performance of products may vary based upon many factors and may be less than stated. Differences in construction and build materials, designs or configurations may affect product performance and therefore, the customer is solely responsible for making the final selection of the product(s) to be used and to assure that all performance, safety and warning requirements of the products are satisfied.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

COMPLIANCE WITH LAWS

Better Building Hardware shall not be responsible for how products are used or installed, or for the product’s conformance to federal, regional, state, or local codes or regulations. Better Building Hardware does not guarantee compliance with any law and assumes no responsibility for how items are used or installed. The Customer has the sole responsibility for compliance with all applicable codes, regulations, and laws.

LADDER SYSTEMS

Use of ladders is at the owner’s risk. Ladders are intended for moderate to light use, and the user should always use caution. Customers should refer to their quote/sales order for further instruction regarding secure installation and use. Better Building Hardware does not accept any responsibility for any damage resulting from noncompliance with manufacturer recommendations. Additionally, Better Building Hardware does not accept any responsibility for any damage resulting from normal use of any ladder product or component.

APPLICABLE LAW

Unless stipulated otherwise in writing by Better Building Hardware, these Terms and Conditions shall constitute the entire agreement between Better Building Hardware and the Customer, and shall be governed and construed according to the laws of the State of Connecticut. By using Better Building Hardware, LLC website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Connecticut, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Better Building Hardware, LLC.

DISPUTES

Any dispute or claim relating in any way to your use of the Better Building Hardware, LLC website, or to any products or services sold or distributed by Better Building Hardware, LLC will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

[ end

[ BETTER BUILDING HARDWARE, LLC  :  +1-888-636-1627  :  34 NORMAN STREET, BRIDGEPORT CT, 06605